Refund Policy

Bazi Fortune Premium is sold through Google Play, so refunds are requested from and issued by Google.

We are not the seller of record for your subscription and cannot charge or refund your payment method ourselves. A refund request for a Google Play purchase is made through your Google account and decided under Google Play's refund policy.

Cancelling your subscription stops future charges; it does not refund the period you have already paid for, and your Premium access continues until that period ends. In Google Play, cancelling and requesting a refund are two separate actions — doing the first does not start the second.

Refunds are requested from Google, not from us, and the steps are below. If you would like us to check a charge first, or Google's decision does not look right to you, email billing@bazifortune.app with the Google Play order number from your receipt email.

1. Request the refund in Google Play: open your order history in the Play Store app or at play.google.com, find the Bazi Fortune charge, and choose Report a problem.
2. Google reviews the request and replies to you directly, usually within a few days.
3. If Google approves it, the refund is returned to the payment method you used, on Google's timetable.

If a renewal payment fails, Google retries it over a short window and then cancels or pauses the subscription; you keep access until the period you have already paid for ends. Please contact us or Google before filing a chargeback with your bank — a chargeback can get your Google account restricted, and most billing problems are resolved faster by email.

If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day cooling-off period under the Consumer Rights Directive (and equivalent UK regulations). Those rights apply regardless of a store's own policy and are not waived by these terms. Because purchases are made through Google Play, exercising them starts with a refund request to Google; if that does not resolve it, contact us.

For questions about this policy, or if a Google Play refund request has not been resolved, email billing@bazifortune.app.