Refund Policy

We offer a 14-day, no-questions-asked money-back guarantee on new web subscriptions.

If you are not satisfied with Bazi Fortune Premium within 14 days of your initial subscription charge on the web, we will refund your full subscription fee.

Refunds are available under the following conditions:

• First-time subscribers: full refund within 14 days of the initial Paddle charge.
• Renewal charges: not automatically refundable. We may grant a refund on a case-by-case basis if you contact us within 48 hours of the renewal.

This Refund Policy does not apply to:

• Subscriptions purchased through the Google Play Store — those are governed by Google Play's refund policy.
• Subscriptions cancelled and re-subscribed in a pattern that suggests gaming the policy.
• Free trial periods or promotional access (no charge to refund).

Cancelling your subscription stops future charges but does not automatically issue a refund for the current billing period. To request a refund, follow the steps in How to Request a Refund below.

To request a refund, email billing@bazifortune.app with your Paddle order ID and the email address used at checkout.

1. Send us a refund request email — no reason required if within the 14-day window.
2. We respond within 3 business days to confirm your request.
3. Refunds are issued via Paddle to your original payment method, typically arriving within 5–10 business days.

If a renewal payment fails, Paddle will retry over a short window before pausing your subscription. We encourage you to contact us before initiating a chargeback — chargebacks may result in account suspension and additional fees, and most issues can be resolved directly via email.

Web subscriptions are billed by Paddle.com Market Ltd, our merchant of record. Paddle handles payment processing, tax calculation, and refunds on our behalf. For questions about how Paddle handles your data, see paddle.com/legal/privacy.

If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day cooling-off period under the Consumer Rights Directive (and equivalent UK regulations). Our 14-day money-back guarantee meets or exceeds this requirement. Statutory rights are not waived by these terms.

For all refund requests or questions about this policy, email billing@bazifortune.app.